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Delivery Schedule



How long will it take to process my order?

1) This is a FREE delivery initiative. We do not provide specific timing or date for delivery.

2) We will contact you in advance 1-2 days before delivery.

3) Special request delivery timing is an added service subjected to additional fee. Return trip ( not home, sorry im sleep, wrong address) is subjected to an additional fee of $20/- 

4) Deliver time frame may differ during Hari Raya, Christmas, New Year etc.). The time frame processes as following:

How long will it take to process my order?

Step 1 (1 business day): Order received.
Step 2 (1 week business days): Order processing. Carpentry and Quality checking.
Step 3 (2-3 weeks add on business day ):

Packing and delivery schedule in progress



Important:

Although we will endeavour to deliver your orders within the indicated timeframe, any delivery times stated or agreed or represented are based on estimation only. There may be some delay during peak hours, Hari Raya period and such.

Delivery times may be affected by a number of factors, including those outside of our control such failure of receiving customers, bad weather, and/or traffic conditions. While timely delivery is an important commitment, we place equal importance in ensuring the safety of our drivers, and the due observance of traffic regulations. 

FAQ

Q: I need to run some errands & may not be in to receive the goods in time.
Can I request for special timings or for your drivers to call / sms me before the delivery?

A: Due to erratic traffic conditions as well as heavy delivery slots, we kindly request our customers not to specify timings for our drivers. You may want to inform us within 24 hours before delivery for cancellation.

Q: I need the frames urgently! Can I pick it up myself instead?
A: We apologize for the inconvenience caused but we may be tight on schedule when priority need to be met , we do not do meet ups, or self-collection due to our hectic scheduled confirmed orders from other customers. You may want to browse through ready-stock items that we have for express delivery.
 
Q: Do you deliver overseas?

A: We certainly do! We can deliver to certain countries based on popular demand. If your country is not listed in our checkout option, please email us at info@artsalwa.com