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FAQs

Q: Do you have ready stocks available?
Due to our extensive designs available, we may not have all our designs ready and available for purchase. We ensure that any confirmation orders are produced on schedule and to be delivered to your address. Alternatively we have selected a few ready artpieces here:
https://www.artsalwa.com/collections/available-now


Q: Do you provide installation?
We will provide Free 3M strips for canvas frame purchases.
Drilling installation is also available upon request however there will be additional charges depending on the size of your order and the type of fixing service you require. You may include the special request in your order and we will contact you for further details.

Click here
to find out how to use the 3M tapes. 


Q: How do
I maintain the canvas frame I purchased?
You may use a dry or damp cloth to wipe off accumulated dust on the surface of the printing. Do not dry through expose sunlight.

Q: Can I cancel my purchases after payment?
After logging into your account, go to your Shopping Cart. Here, you will be able to make payment or cancel your order.  [IMPORTANT] We do not do cash refunds once payment is verified.

 

Q: How can I change my delivery address?
By default, the last used shipping address will be saved into to your Sample Store account. When you are checking out your order, the default delivery address will be displayed and you have the option to amend it if you need to. Ensure that your information details are given correctly so that there will not be any issues on our end.

 

Q: What happens if you delivery man is late? 
We endeavour to deliver your orders within the indicated time frame, any delivery times stated or agreed or represented are estimates only. Delivery times may be affected by a number of factors, including those outside of our control such failure of equipment, bad weather and/or traffic conditions. While timely delivery is an important commitment, we place equal importance in ensuring the safety of our drivers / riders, and the due observance of traffic regulations.

 

Q: What happens if there's been a delivery mishap to my order?
(Damage or Wrong item sent)

We take such matters very seriously and will look into individual cases thoroughly. Any sample that falls under the below categories should be shown to us  with a photo proof and emailed together with your D.O (Delivery Order) serial code.

We regret to inform you that no refunds will be given for orders. A store credit will be issued.

1. In the event of damaged frame received, we will require photo proof of the affected area of the frame or sticker so that we can review before a decision is made to re-send a new piece to you at no cost, subject to our own timeline and scheduling. In light of this, any order that falls into this category should not be thrown away, pasted to the wall or tampered with.

2. In the event of lost mail(SmartPac), we will try to locate through Singpost and if there's a clear indication that your order is indeed lost, we'll re-send the order to you at no cost, subject to availability, our own timeline, and schedule. We are not liable for lost mail through our standard free postage service. We try our best to maintain item delivery and ensure it is safely received, postage services are handled by Singpost and free postage handling is beyond our purview. Do opt for SmartPac.

For further enquiry please drop us an email below. Thank you for your support!